Training Service

ACLEDA-ASEAN Regional Microfinance Center (AARMC) organises the following training programs:

Technical training programs for practitioners (see course topics)
Building inclusive financial sectors for Central Bankers and policy makers focuses on the regulatory environment and the development of financial inclusion in Cambodia. Meetings with the Central Bank regulators, supervisors and policy makers in Cambodia are key features of this program.
Exposure programs that are designed to suit the visitor's needs. See how ACLEDA Bank works in a variety of areas including Branch Management, Internal Audit and Internal Control, Secure Savings, or ATM operations.
Tailor-made training courses designed for addressing your areas of interest.

Course Topics

ACLEDA-ASEAN Regional Microfinance Center aims to provide the highest quality training to local and international MFIs, NGOs, banks and financial sector stakeholders. Popular 3-5 day courses include:

Credit Management
- Credit risk management
- Micro credit
- Small and medium enterprise lending
- Loan assessment
- Loan discipline
- Medium business loan
- Loan recovery
- Delinquency management and debt recovery
- Work plan of a credit officer
- Work flow of a credit officer
- Productivity of a credit officer
- Tailor-made courses on request
Treasury Operations
- Anti-money laundering
- Cash management
- Risk of cashier
- Retail banking and operation management
- Savings and cash management
- Practical savings program management
- Asset and liability management
- Foreign exchange transaction and its business
- Tailor-made courses on request
Marketing, Promotion and Customer Service Quality
- Deposit
- New product pricing
- Saving mobilization
- Marketing competition
- Marketing research
- Promotional mix
- Communication and promotion strategy
- Selling skills
- Policy of customer service / care
- Customer focuses and service quality
- Marketing management
- Tailor-made courses on request
HR Management
- Human resource management
- Training of trainers
- Training management
- Tailor-made courses on request
Accounting and Finance
- Financial and accounting management
- Planning & budgeting
- Cost reduction
- Tailor-made courses on request
Others Topics and Courses
- Micro finance experience of ACLEDA Bank
- Transformation experience of ACLEDA Bank
- Advanced branch management
- Branch administration
- Internal control/management
- Tailor-made courses on request

Training Schedule in 2010

International Training Course (in English)

Transformation, Ownership and Governance
4 days - June 7-10, 2010
- Who should attend: Boards and Senior Management of MFIs considering transformation; Investors and Funders who become shareholders and play active roles in governance;
- Transformation topics include: strategic and operational topics — the vision, preparing staff for the transition, mechanisms for transferring assets, future of the NGO and other benefits and challenges;
- Ownership topics include: selecting, negotiating and building relationships with shareholders over time, exit strategies, starting an Employee Stock Ownership Plan (ESOP) and common ownership concerns;
- Governance topics include the role of the Board, CEO and Board responsibilities, Board committee structure and decision making. Visits include interviews with Board members and the ACLEDA staff association to discuss why and how the ESOP works.
- Please see our course outline for more details (in PDF file format, size: 472KB.)
Internal Audit Management
3 days - September 28-30, 2010
- Who should attend: Internal Control and Internal Audit staffs and managers; background in accounting is highly recommended;
- Topics include principles, responsibilities, practices, planning and quality control procedures for internal audit. The focus is on requirements and procedures for audits of branch operations, controls and preventative measures; and special audits of credit management, deposits, fixed assets, IT, e-banking, or in cases of suspected fraud. Participants accompany experienced internal auditors during the field visit.
- Please see our course outline for more details (in PDF file format, size: 196KB.)
Small and Medium Enterprise Lending
4 days - October 2010
- Who should attend: credit staff and management, product development teams and MFIs planning to introduce small enterprise lending;
- Topics: successful product diversification, matching products to customer needs and institutional capacity, including agriculture lending, loan evaluation process and procedures, collateral valuation, and addressing practical aspects of loan discipline and delinquency management. Field visit: branch lending operation and discussion with SME loan officers.
Practical Savings Management
November 2010
- Who should attend: financial managers, members of ALCO committees;
- Topics: The course blends practice and skill sets that every deposit taking institution depends on for good management. Topics include asset and liability management for liquidity and interest rate risk, financial forecasting to manage risk, profitability and customer value. This is a highly technical course, and uses computer based financial cases and exercises. The field visit demonstrates branch level operations.
Marketing, Quality Customer Service, Customer Care
December 2010
- Who should attend: marketing and customer service staffs and management;
- Topics: Customers are at the center of every commercial operation. Learn ACLEDA Bank's secret to success, techniques for high standards of customer service, such as staff training to ensure quality customer care, call center and problem solving department. Course topics include marketing management, research, advertising and branding, the marketing mix, product life cycle strategies and assessing and responding to competition.

Local Training Course

Please see AARMC Training Calendar 2010 for local training course (in PDF file format, size: 26KB.)

New Course Announcement

ACLEDA-ASEAN Regional Microfinance Center has the great pleasure and honor to invite you to attend our new training courses on:

Internal Audit Management
For more information, please see our course outline below. If you are interested, please make an enrolment by September 13, 2010.

Course Outline (PDF file, size: 252KB)
Enrolment Form — Group (Size: 47KB)
Enrolment Form — Individual (Size: 47KB)

Small & Medium Enterprise Lending
For more information, please see our course outline below. If you are interested, please make an enrolment by September 17, 2010.

Course Outline (PDF file, size: 80KB)
Enrolment Form (PDF file, size: 68KB)

Training Fees

National Courses (held in Khmer)

Courses from 1 to 14 days, the tuition averages KHR315,000 per participant per day
A 10% discount is available for organizations sending 3 or more participants
Please contact us for further details

International Courses (held in English)

The tuition for a 4-day course is generally USD1,150
A 10% discount is available for organizations sending 3 or more participants
Please see new training courses in training schedule

Tuition covers materials, breaks, and field visit transportation. Accommodation, travel to and from Cambodia and meals are not included.

All payment related to program fees is payable in the form of checks, money transfer or cash.

Participant's Review of 'Transformation, Ownership and Governance' Course

Amret (MFI), Cambodia: 'Very good for your arrangement'.
KfW (Bank), Germany: 'Good, relevant objectives which were well covered by the variety of Faculties'.
MRA (Government), Bangladesh: 'I was really Interested in transformation, ASA innovation and ACLEDA's success history. The scenarion of MFI operation in Bangladesh & Cambodia is different, but I learnt alot from ACLEDA and I try my best to apply these learning in a view to my institution'.
Prasac (MFI), Cambodia: 'It was a great course for management Staff. ACLEDA should provide more course that realated to Government/Board role for commercial bank'.
Sathapana Limited (MFI), Cambodia:
- 'It was a very good course, especially questions and answer that can discover most of topics. Learnt new about ALCO and Board'.
- 'It was very good course which I learnt alots'.
- 'Well organized and well structured course'.
- 'The workshop was conducted in clear steps with clear objectives that we can learn from it and understand well'.